Sunday, February 13, 2011

From the FWIW Files...

A Verizon Service Representative will be with you shortly. Thank you. (07:46:50)
07:49:55 We apologize for the delay.You are next in the queue. A representative will be with you shortly.

Agent Patricia has joined.
Patricia : Chat ID for this session is 02131117510. (07:50:05)
Patricia(07:50:10): Hello. Thank you for choosing Verizon and visiting our Verizon chat service. How can I help you set up your new service and save with a Verizon bundle?

You(07:50:25): Hi, this is J Shirley. Good morning, Patricia . I was interested in setting up internet svc in 22211, and wanted to ask about military discounts.

Patricia(07:51:25): You will qualify for the online offer and discount.

You(07:51:55): A general online offer, or a military-specific offer?

Patricia(07:52:35): There is no special military-specific offer.

You(07:53:10): I see. I was sent a link by Verizon to my military email, but the link did not work.

Patricia(07:54:20): Yes, it is because there is no speical military discount

You(07:54:31): ...but it looks like that may have just been a Verizon wireless link...

Patricia(07:55:16): It will apply for wireless service.

You(07:55:26): ...but the link does not work.

Patricia(07:56:01): It will apply for wireless (Cell phone service).

You(07:56:26): BUT. THE. LINK. DOES. NOT. WORK.
You(07:57:11): If I try to drill down on the link, it says, about:blank

Patricia(07:57:36): You are looking for Internet service and the discount will apply for only cell phone (Wireless service)/.
Patricia(07:57:51): So that link will help you to place order for Internet.

You(07:58:16): What? Are you an English speaker?

Patricia(07:58:46): So that link will not help you to place order for Internet. *
Patricia(07:58:51): Yes

You(07:59:21): Patricia, maybe you can help someone else who's a little less pissy this morning. Have a pleasant Sunday.
Your session is now closed.
Thank you, have a nice day.


Old NFO said...

Ah yes... customer "service"... NOT!!!

Matt G said...

You do a good job of reminding us that while there may be a good excuse for killing someone, there is rarely a good excuse for being rude to him or her.